General terms and conditions for the use of eEducation Albert's services for consumers
These general terms and conditions are legally binding and constitute an agreement between you and eEducation Albert AB (Albert), reg. no. 559020-9093, regarding the use of the services that Albert provides via its platform(s) (the "Service"). In order to access the Service, you are required to agree to comply with these general terms and conditions. By activating your account and accepting these Terms and Conditions, you become bound by these Terms and Conditions.
Albert reserves the right to change these General Terms and Conditions; the General Terms and Conditions in force are available on Albert's website.
Albert provides a subscription service of digital learning apps designed to facilitate learning for children aged 3-16. The service is divided into different subjects, such as English and mathematics, and is also adapted for different ages. The subscription gives users access to Albert's learning apps including functionality, interface and content (including text, music, images, movies and underlying data and software) that Albert makes available through the Service on websites and in various applications.
To accept these Terms and Conditions, you must be at least eighteen (18) years old. If you are under eighteen (18) years of age, you need the consent of a legal guardian. The acceptance of these general terms and conditions is done via Mobile BankID.
In order to access the content of the Service, you need to register and create a user account. You can either choose to register via our website or via your app store. When creating a user account, you will need to provide an email address, a password, payment details, accept our terms and conditions and sign with a Mobile Bank ID. Your email address will also be used as your username. You are responsible for providing accurate information about yourself and for ensuring that no unauthorized person has access to your login details or password. You are responsible for ensuring that the email address you provide is correct and up to date, as the majority of communication regarding your subscription and purchases will be via email. Albert reserves the right to deny or terminate a user account in individual cases (for example, if you have provided incorrect personal information).
You can choose to add multiple user profiles to your user account. A subscription is intended for the person who has registered an account and can be shared with profiles as set out in these general terms and conditions. Profiles are intended to be people living together in the same household. This means that a profile cannot be someone who is not part of your household, such a person must register a separate account. Any additional profiles you link to your user account must comply with these General Terms and Conditions and you are responsible for ensuring that this is the case. The current price list for adding user profiles can be found on the Albert website.
To use the Service, you must have access to an internet connection. Information about the required version of the operating system to use the Albert app is available in the App Store and Google Play. Please note that Albert is not responsible for any errors, limitations, or delays that occur as a result of using the app on a device that does not meet the requirements. We do not offer refunds for purchases made if the service does not work due to incompatible equipment, software, and/or insufficient internet capacity. Albert reserves the right to change the technical requirements for the service at any time, which may result in changes to device compatibility over time. This includes, but is not limited to, changes in content, structure, functionality, and search systems.
Albert also has the right to temporarily limit access to the service for maintenance, support, upgrades, or bug fixes. We strive to schedule such maintenance during times when the service typically has low usage to minimize the impact on our users.
If a change to the Service has not been notified by Albert at least one (1) month in advance and it significantly impairs your ability to use the Service (e.g. if your learning material is completely removed from the Service), you have the right to terminate your subscription early. In such a case, you also have the right to claim a refund of the subscription fee already paid up to a reasonable amount corresponding to the remainder of the current subscription period. You can only claim a refund if you also cancel your subscription. In the event that you continue to use the Service after a change has been made, you will be deemed to have accepted the change. Other than as set out above, you agree that you will have no liability or claim whatsoever against Albert as a result of the Service being modified in the manner described above.
For current subscription options and pricing, please refer to Albert’s website. All prices are listed in British pounds (GBP) and include applicable VAT. Subscriptions can be paid monthly or annually.Annual subscriptions automatically renew for another year unless cancelled before the current subscription period ends.Please note that the timing and method of renewal reminders may vary depending on where the subscription was initiated:
For subscriptions made via Albert’s website:
If the trial period is longer than one month, a reminder is sent 30 days before the trial ends.
If the trial period is one month or shorter, a reminder is sent at least 1 day before the trial ends.
For monthly subscriptions, a renewal reminder is sent via email at least 1 day before the next billing date.
For subscriptions made via the App Store or Google Play:
For yearly subscriptions, a renewal reminder is sent 14 days before the next billing date.
For monthly subscriptions, a renewal reminder is sent 1 day before the next billing date.
All reminders are sent to the email address registered to your account. If you do not cancel before the end of your current period, your subscription will automatically renew and billing will continue as scheduled.
Albert may offer trial periods for certain subscription plans. Renewal reminders are sent via email based on the subscription type and where it was initiated:
For subscriptions made via Albert’s website:
A reminder is sent 30 days before the end of the trial period (if the trial is longer than one month).
A reminder is sent at least 1 day before the end of the trial period (if the trial is one month or shorter).
For monthly subscriptions, a reminder is also sent at least 1 day before the renewal.
For subscriptions made via the App Store or Google Play:
A reminder is sent 14 days before the trial ends for yearly subscriptions.
A reminder is sent 1 day before the trial ends for monthly subscriptions.
Details about your trial expiration date can always be found in your confirmation email.
Discount codes, gift cards, prepaid offers and other similar offers that provide access to the Service may be provided or sold by or on behalf of Albert.
You may choose to cancel your subscription at any time. If you cancel your subscription before the end of the current monthly or annual period, the subscription will only end when the current period has expired. A monthly period consists of 30 days and an annual period of 365 days. Termination takes place either via the Albert website or via Google Play/Apple Store. The termination must be made where the purchase of the Service was made and it is your responsibility to ensure that the subscription is terminated correctly. No compensation will be paid if the termination is not carried out correctly.
You must cancel your subscription before the end of the prepaid monthly or annual period, which means that a cancellation must be made no later than 23.59 on the day before the subscription is renewed. If a cancellation is not made, the subscription will be renewed for another monthly or annual period for which you will be charged the applicable monthly or annual fee.
You have the right to withdraw from your purchase within fourteen (14) days of accepting these General Terms and Conditions (withdrawal period) and receive a full refund. To exercise the withdrawal period, you can submit the Withdrawal Form (see Appendix 1) or contact Albert's customer service, for contact details see paragraph 17 below. The form for exercising the right of withdrawal can also be found on Albert's website. If the Service is defective or incorrect, you can contact Albert's customer service and make a complaint.
When you exercise your right of withdrawal, you will no longer have access to the Service and your account will be automatically terminated. Refunds will normally be made within 5-10 days of us receiving notification of the exercise of the right of withdrawal.
Refunds are only made in cases where customers have had problems with the Service that are beyond their control and the prevented use is based on an error by Albert. No compensation is paid in cases where you as a customer have forgotten to cancel your subscription.
All content provided by Albert through the Service is owned by Albert or Albert's content providers and is protected by copyright or other intellectual property rights. By creating a user account and paying the fee, you obtain a non-exclusive, non-transferable, limited license to the Content on the Service to use in accordance with these Terms and Conditions. All copyrights and other intellectual property rights covered by the Service and made available to you remain the property of Albert.
As a user, you may use the Service and access other content in the Service in accordance with these General Terms and Conditions during the subscription period. The Service is for private use only and may not be used for any commercial or public purpose or purpose. Your account is personal and you may not share it with others, except with the profiles that you have added as additional profiles to your user account in accordance with these General Terms and Conditions and the applicable price list.
You may not otherwise use the Service in a manner that is contrary to these Terms and Conditions or for any illegal purpose. Nor may you encourage anyone else to make such use in violation of law or these Terms and Conditions. As a user of Albert's Service, you are responsible for ensuring that your reviews/tips comply with applicable legislation and do not use words or expressions that may be perceived as discriminatory, offensive or offensive in forums that may be associated with Albert's. If Albert deems that your reviews/tips are perceived as discriminatory, abusive or offensive, Albert has the right to block your access to comments and also terminate your subscription.
If you suspect any unauthorized use of your account, you must immediately notify Albert and change your password. You are responsible for any damage caused by you giving someone else access to the Service through your user account. Albert has the right to immediately terminate your subscription or block access to the Service if Albert has reason to suspect that your account is otherwise misused by any unauthorized person.
In order to deliver the Service, Albert needs to process necessary personal data, such as your name, e-mail and payment details. We always process your data in accordance with the EU General Data Protection Regulation ("GDPR") and supplementary legislation. Read more about how we process your personal data in our privacy policy which you can find on Albert's website.
We may use your data for marketing our products or services. The marketing may relate in whole or in part to the products or services of another group company. This means that you may receive targeted advertising based on the information you provide. If you do not want to receive direct marketing, you can contact us at support@hialbert.co.uk and request a block against direct marketing (so-called direct marketing block). You can also choose to unsubscribe directly in the email from these mailings.
If a dispute arises between Albert and you, the parties shall first try to resolve the dispute by mutual agreement. If the parties cannot agree, the dispute shall be settled in Swedish courts.
The EU offers a website to help dissatisfied consumers resolve disputes, you can find it here: http://ec.europa.eu/consumers/odr/
If you are a consumer and have comments or complaints about the Service, you can also turn to the National Board for Consumer Disputes ("ARN"). You can find more information about ARN at www.arn.se. You can also contact ARN using the contact details below.
General Complaints Board
Postal address: Box 174, 101 23 Stockholm
Telephone: 08-508 860 00
E-mail: arn@arn.se
The Service is provided by Albert, a Swedish limited company, reg. no. 559020-9093 with registered address Polhemsplatsen 5, 411 03 Gothenburg. To get in touch with our customer service, email support@hialbert.co.uk. Other questions can be sent to our address: Albert AB Polhemsplatsen 5, 411 03 Göteborg.
Albert provides support regarding the Service via email and always tries to respond within forty-eight (48) hours on weekdays, however, there is no guarantee that you will receive a response within this time.